Ingersoll Rand, an industrial manufacturer was looking for ways to improve communication skills for its office and onsite employees.
The key challenge for Ingersoll Rand was to conduct a training session for its onsite employees who were spread across the country. Enguru proposed a combination of blended and app+interactive programs which would benefit both its office and onsite employees.
The course was customised in a way that a beginner level student covered general English modules whereas a more advanced level student focused on e-mail and business etiquette modules.
Structure of the program
160 levels on the app, equivalent to 20 hours on enguru app over the span of 12 weeks.
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Pre-Assessment Test
Essential for customising the course based on current English level of the student.
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Blended learning program for office employees
App based learning combined with 8 hours of teacher training sessions spread across the program, aimed at giving participants additional speaking and writing practice, which reinforced app learning.
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App + interactive program for onsite employees
App based learning merged with live webinar sessions & telephonic calls allowed users to learn from remote locations at convenient times.
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Post assessment test
After course completion, final results are compared with pre- assessment test to showcase improvement.
Learning Outcomes
Overall improvement – 83% of the employees improved their communication skills post course completion and 44% (roughly half of those who improved) managed to jump up one CEFR level which is considered an excellent performance.
Engagement – On an average, employees spent 22 hours on the app.
Expansion – After successful course completion, Ingersoll Rand again partnered with enguru to conduct teacher led session for “Customer Communication Skills with American English & Culture” which had equally good results.
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