Email Etiquette Part 2

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Phrases used in emails

Spoken English is different from business writing. In the last post, we discussed the structure of a business email. In this post, we will discuss phrases that we can use, while sending these emails.

  1. Connecting with the reader:
  • In reference to your letter / email of ………..
  • In regard to your phone call …….
  • Further to our recent meeting ……
  1. Responding to a query:
  • Thank you for your interest.
  • Thanks for choosing…
  1. Reason for writing:
  • We are writing to confirm …..
  • I am writing to let you know ……
  • I would like to inform you ……
  1. Informing someone about something:
  • I’d like to tell/inform you of/about…
  • I’m writing to tell/inform you about…
  • Just a quick note to say…
  • Just an update on…
  1. Giving good news:
  • We are pleased to say …..
  • I am delighted to inform you that …..
  1. Making requests:
  • We would be grateful if we could …..
  • I would appreciate it if we could ……
  1. File attachments:
  • I’ve attached…
  • Please find attached/ PFA
  • I’m attaching…
  1. Concluding
  • Please feel free to contact me / us if you have any further questions.
  • In the meantime, if you have any further questions, please do not hesitate to contact me.
  • We look forward to hearing from / meeting you soon.
  • I look forward to seeing you next week.

Why should you know about these phrases?

Using professional and formal phrases in your emails provide uniformity. Using such phrases will avoid any confusion whatsoever and will also ensure that the emails are not misunderstood.

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